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ERROR WITH AVI CONVERTER SOFTWARE "MENCODER.EXE HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE" when using an AMD processor.

Recently we have learned that some 32bit AMD processors can conflict with the AVI conversion software supplied with your MP4 player. When an attempt is made at encoding video, the error
"mencoder.exe has generated errors and needs to close, we are sorry for the inconvinience"
is displayed. A work around has been found, by replacing the mencoder.exe file with a fixed copy which works on an AMD 32bit CPU. The file is not our property but can be downloaded for free from http://netfarm.it
CLICK TO DOWNLOAD FIXED FILE FROM NETFARMS SERVER

Technical Enquiries

Technical Enquiries

If there is anything you need help with regarding our products please use the "Contact Us" button above stating your problem and we'll get back to you as soon as we can.

Resetting your MP4 player will return the language to "Traditional Chinese" and is not reccomended




If you need to get in touch with us for any reason please feel free to either;

Email - support@mp-freedom.co.uk

Phone - 0845 867 3001

Charging Issues

If you are having trouble charging your MP3 Player there are a few things you should note.
Ensure your MP3 is turned ON whilst charging, this may seem a little odd but otherwise the player will operate in USB disk mode and try sending data to the charger insead of taking charge from it!
If the GREEN light on your charger is flickering your player is in USB disk mode, turn the power switch to the other position and charging should begin.
The lights on the USB plug adapter are not well suited to western logic. Many people in the UK are concerned with when they can take a device off charge, so would expect red to mean charging and green to mean done. The Chinese are more intrested in how the charge process is going so on your charger, green means the charge process is going great, and this turns off to leave red illuminated when charging has stopped : )

Software Problems?

Software Problems?

If you are having trouble getting Windows 98 to pick up your MP3 player you may need the latest drivers available HERE

Having trouble working with the software on the supplied CD? Get verified working software for your MP3 player HERE

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